Frequently Asked Questions (FAQs)
Orders & Shipping
Q: How long does shipping take?
A: Orders are processed within 1–2 business days. Standard delivery within the USA typically takes 5–7 business days, while international shipping may take 7–14 business days depending on location.
Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping rates and delivery times will be calculated at checkout based on your country.
Q: Can I track my order?
A: Absolutely. Once your order is shipped, you’ll receive a confirmation email with a tracking link to follow your package in real time.
Returns & Exchanges
Q: What is your return policy?
A: We offer easy 14-day returns on unworn, unwashed items with original tags attached. Simply contact our support team to start the process.
Q: Can I exchange my item for a different size or color?
A: Yes! Exchanges are free within 14 days of delivery (subject to stock availability).
Products & Sizing
Q: How do I find my perfect size?
A: Visit our Size Chart page for detailed measurements to ensure the ideal fit before you order.
Q: What materials are used in your jackets?
A: Each jacket is crafted from premium fabrics like melton wool, cotton fleece, and high-grade leather or faux leather for lasting comfort and durability.
Q: Are your products true to size?
A: Yes, our jackets are designed for a true-to-size fit. If you prefer a looser look, we recommend sizing up.
Payments & Discounts
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and Shopify Payments for a secure checkout experience.
Q: Do you offer discounts or promo codes?
A: Yes, subscribe to our newsletter to receive exclusive deals, early access to sales, and special discounts.
Care & Maintenance
Q: How should I care for my jacket?
A: We recommend dry cleaning for wool and leather pieces. For cotton or polyester blends, gentle hand washing or spot cleaning works best.
Support
Q: How can I contact customer service?
A: You can reach us anytime at support@clixoraclothing.com or through our Contact Us page. We aim to reply within 24 hours.